Wilmington Auto Detail ("we", "our", "us") respects your privacy. This Privacy Policy describes how we collect, use, and protect information when you visit our website, contact us, or use our auto detailing services.
1. Information We Collect
We only collect information you choose to provide or that is automatically captured by standard web tools:
- Contact information: name, phone number, email, vehicle details, and any message you submit through our forms.
- Service information: vehicle make/model, condition notes, and service history for the work we perform.
- Payment information: processed through PCI-compliant third-party processors; we do not store full card numbers.
- Website usage data: basic analytics (pages viewed, device type, referrer) collected via cookies or similar tools.
2. How We Use Information
- To respond to your quote requests and schedule services.
- To perform the services you booked and follow up on your satisfaction.
- To process payments and, where applicable, insurance claims.
- To send occasional service reminders or specials (only with your consent — opt-out anytime).
- To improve our website, services, and customer experience.
3. Sharing of Information
We do not sell your personal information. We share information only with:
- Trusted service providers (payment processors, hosting, email tools) bound by confidentiality.
- Insurance companies, when you have authorized us to process a claim on your behalf.
- Legal authorities when required by law.
4. Cookies & Analytics
Our site uses cookies and standard analytics tools to understand how visitors use the site. You can disable cookies in your browser settings; some features may not work as expected.
5. Your Choices & Rights
- Request a copy or deletion of information we hold about you.
- Opt out of marketing messages at any time by replying STOP or contacting us.
- Update inaccurate information.
6. Data Security
We use reasonable administrative, physical, and technical safeguards to protect your information. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect information from them.
8. Changes to This Policy
We may update this policy from time to time. Material changes will be posted on this page with a new "last updated" date.
9. Contact Us
Questions about this policy or your information? Call or text us at 910-447-6369, or visit our contact page.