1. Estimates & Final Quotes
All prices quoted online or by phone are estimates based on typical vehicle condition. Final pricing is confirmed after we inspect your vehicle in person. You will always be told the final price before work begins.
2. Booking & Cancellation
- Appointments can be cancelled or rescheduled at least 24 hours in advance at no charge.
- No-shows or same-day cancellations may be subject to a $50 fee.
- If we need to reschedule (weather, equipment, illness) we will notify you as soon as possible and rebook at your convenience.
3. Payment
Payment is due upon completion of services. We accept cash, major credit and debit cards, Apple Pay, and Google Pay. Financing is available on qualifying services.
4. Vehicle Condition & Personal Items
Please remove all personal items, valuables, electronics, and money from your vehicle before service. Wilmington Auto Detail is not responsible for items left in vehicles. We will document any pre-existing damage during intake.
5. Limitations of Service
- We cannot guarantee removal of every stain, scratch, swirl, dent, odor, or contaminant. We will always tell you upfront what we expect to achieve.
- Aftermarket modifications, prior repairs, or pre-existing damage may limit the results of any service.
- Paint correction is performed within safe clear-coat thickness limits.
6. Liability
Wilmington Auto Detail carries commercial garage-keepers insurance. Our liability is limited to the cost of the service performed and direct damage caused by our negligence. We are not liable for indirect or consequential damages.
7. Warranty & Re-Do Policy
If you are not satisfied with our work, notify us before leaving the shop. We will re-do the area at no charge or refund the difference. Ceramic coatings carry manufacturer-backed warranties; details provided at time of service.
8. Photo Release
We may photograph your vehicle for marketing and portfolio purposes. Photos will not include license plates, personal items, or anything identifying. Let us know in writing if you'd prefer we not photograph your vehicle.
9. Insurance Claims
For biohazard, mold, flood, and accident-related interior services, we can bill insurance directly with proper authorization. You remain responsible for any portion not covered by your policy.
10. Governing Law
These terms are governed by the laws of the State of North Carolina. Any dispute will be resolved in the courts of New Hanover County, NC.
11. Contact
Questions? Call or text us at 910-447-6369 or visit our contact page.